We’d love to hear from you! Whether you have a question about an order, a product inquiry, or just want to say hello, we’re here to help.
We’re so glad you’re here. We are always ready to answer your questions, help you find the perfect handmade piece, or provide more details on our upcoming workshops.
Email us : order@createsipandshop.com
We’ll get back to you as soon as possible.
Still can’t find what you’re looking for? Let’s connect!
Shipping times vary depending on your location. You can typically expect your order to arrive within 3-5 business days in the Czech Republic and within 7-10 days for international orders. You will receive a tracking number once your order has shipped.
If you are not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund. Items must be in their original condition. At that time we do not offer exchange. Please see our full return policy here for more details.
Our macrame hangers are designed for indoor use. Prolonged exposure to sun and rain can weaken the fibers and fade the colors.
Yes, every item in our store is lovingly handmade in our studio. We pride ourselves on the unique, personal touch that goes into each piece.
Our container candles are made with 100% eco-friendly soy wax and a high-quality fragrance oils. Our mold candles are made with 100% eco-friendly olive wax and a high-quality fragrance oils. We use cotton wicks to ensure a clean, even burn.
We recommend referring to the care instructions card included with your order. For general tips on candle, macrame and jewelry care, please visit our blog.
Yes, we are happy to discuss custom projects! Please reach out to us at order@createsipandshop.com with your ideas, and we’ll see how we can bring your vision to life.
